IT Sourcing News Team

480 posts
mapping and audit failures

Why Most ServiceNow–Jira Integrations Fail: Field Mapping and Audit Logging

Why do so many ServiceNow–Jira integrations fail despite significant investments in implementation?…
integration issues impair it management

Why Integrating ServiceNow, Jira, and Zendesk Might Be Hurting Your IT Management

While organizations increasingly rely on specialized tools to manage IT services, project…
automated ticket synchronization adoption

Why Smart IT Teams Are Ditching Manual Ticket Syncs for Freshservice–ServiceNow Broker Platforms

The inefficiency of manual ticket synchronization represents one of the most significant…
automated itsm synchronization failure

Why Manual Record Syncs Fail: Use BMC Helix ITSM With System Center Orchestrator

When organizations attempt to synchronize records across multiple systems, manual record syncs…
bidirectional jira helix integration

Bi-Directional Incident Integration Between BMC Helix and Jira for ITSM and DevOps

Why struggle with manual ticket updates when modern integration solutions can automate…
importance of servicenow jira integration

Why ServiceNow-Jira Syncing Transforms Teamwork—and What Happens If You Don’t

Why do organizations struggle with disconnected IT service management and development workflows?…
hidden itsm debt drain

Why Itsm’s Hidden Technical Debt Crisis Is Sabotaging Innovation and Draining Budgets

While organizations race to implement digital transformation, a silent crisis lurks beneath…
cloudflare outage impacts global websites

When Cloudflare Falters, the Internet Trembles: How One Outage Silenced Global Giants

How did a single database permission change bring down a significant portion…