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Applications & Integration

49 posts
syncing bmc helix jira

Why Syncing BMC Helix and Jira Could Benefit Your DevOps Workflow (Despite the Risks)

Why would organizations need to integrate their IT Service Management (ITSM) and…
integrate servicenow jira

Sync ServiceNow and Jira Service Management for Unified Incident Management

Why do organizations struggle to maintain consistency across multiple service management platforms?…
mapping and audit failures

Why Most ServiceNow–Jira Integrations Fail: Field Mapping and Audit Logging

Why do so many ServiceNow–Jira integrations fail despite significant investments in implementation?…
integration issues impair it management

Why Integrating ServiceNow, Jira, and Zendesk Might Be Hurting Your IT Management

While organizations increasingly rely on specialized tools to manage IT services, project…
automated ticket synchronization adoption

Why Smart IT Teams Are Ditching Manual Ticket Syncs for Freshservice–ServiceNow Broker Platforms

The inefficiency of manual ticket synchronization represents one of the most significant…
automated itsm synchronization failure

Why Manual Record Syncs Fail: Use BMC Helix ITSM With System Center Orchestrator

When organizations attempt to synchronize records across multiple systems, manual record syncs…